IQ Help Page

HOW TO PAGE

Unlock Apps

Troubleshoot

General FAQ / Troubleshoot (Frequently Asked / Answered Questions)

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fbbbrown App Help, How-to and Settings (Click Icon)

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Connect Mobile app (only) –  Unlock Instructions:

  1. Have the mobile Garmin Connect App (GCM) open, connected to the watch (in Connect, Watch Icon (top right) will have a Green LED beside the watch) and with access to the internet either wifi or LTE.  Leave Garmin Connect running on your phone or device.
  2. Have the fbbbrown app at the “Start Screen” with the ‘b’ (the ‘b’ indicates the watch is connected to the phone GCM),
  3. In Garmin Connect, select watch Icon(top right), select Activities, Apps & More> Activities & Applications> App to unlock> App Settings> enter your email*, then Save.
  4. Wait at the fbbbrown app start screen until the Red Bar disappears. (3-10 seconds).
Locked with 'b'

Plyometrics+ Locked

Unlocked

Strength+ Unlocked

Step by Step Connect Mobile app (only) –  Unlock Instructions using iPhone

  • Have watch paired with phone and watch/phone
  • Bluetooth ON
  • Phone requires Data access
    • Wifi, LTE, 5G, etc.

NOTE CODES ARE NO LONGER REQUIRED (*Only HeartMonitor (datafield) uses a Code)

1.) Click your watch(Top Middle)
2.) Click Activities & App Management

3.) Select Activities and Apps
4.) Choose the app, for example:  Elliptical, StairMaster or Sports.
5.) Select “Settings”, Note for iPhone, Android and Windows Phones

6.) Enter your Purchase eMail in the CYAN Box shown below.  Be sure not to Typo or add spaces before or after.

  • *Only Heart Monitor (datafield) a Code.  
  • Check Update fbbbrown License
  • Click scroll to the bottom and SAVE.

Go to the Unlock at Watch


Unlock using Garmin Express and Garmin Connect Mobile App

  • Disable any VPN or Ad blocker.
  • Connect Watch to PC using Garmin USB Cable
  • Open Garmin Express,
    • Click your ‘Watch’ and then
    • click ‘Manage Apps’
    • Scroll down until the application you want to enter code and email
    • Click the setting button (BLUE three dots)
    • NOTE CODES ARE NO LONGER REQUIRED

1.) Enter your purchase eMail in the ORANGE Box shown below.  Be sure not to Typo or add spaces before or after.

  • Check the Update fbbbrown license
  • *Only Heart Monitor (datafield) has a Code.  
  • Click SAVE.

<NEW!> At Watch & Connect Mobile app – Unlock Instructions:  (CIQ watch 2.0+)

  1. Have the mobile Garmin Connect App (GCM) open, connected to the watch (in Connect, Watch Icon (top right) will have a Green LED beside the watch) and with access to the internet either wifi or LTE.  Leave Garmin Connect running on your phone.
  2. Have the watch app at the “Start Screen” with the ‘b’ (the ‘b’ indicates the watch is connected to the phone GCM),unlocked app
  3. Long press the Up button (touchscreen Long Press the screen), scroll down, select Unlock.Unlock Menu
  4. Enter your purchase email,  using the watch buttons or touchscreenEnter Purchase email, select OK when complete
  5. Start button to accept letter, back to undo
  6. Select ‘OK’ when done
  7. Back out to start screen Red Bar will be removed.Unlocked app
  8. Use unlock menu again, to verify unlock information. Verify Unlock

 

Unlocking at the Watch

  1. Have the mobile Garmin Connect App (GCM) open,
    1. Connected to the watch
    2. (in Connect, Watch Icon (top right) will have a Green LED beside the watch) and with access to the internet either wifi or LTE.
    3. Leave Garmin Connect running on your phone or device.
  2. Have the fbbbrown app at the “Start Screen” with the ‘b’ (the ‘b’ indicates the watch is connected to the phone GCM),
  3. Wait at the fbbbrown app start screen until the Red Bar disappears. (3-10 seconds).

Watch errors in the Red Bar:

  • -1 = No internet to unlock
  • -2 = Expired subscription
    • !01-05-2020 -> Date shown with Red Bar – License expired
    • !01-05-2020  -> Date shown –  License about to expire
  • -3 = Email not valid for app
  • -4 = Email not found
  • -200 = BLE timeout (Check Bluetooth at phone (restart))
  • -300 = Network timeout (Disable firewall, ad blocker or VPN)
  • -400 = HTTP timeout (Check Internet connection slow)

Specific App How-to and Settings (Click Icon)



FAQ/ Troubleshoot / Problem Solve

  • “IQ!” (99% of all “!” Crashes are fixable)
    • Sorry you’re having an ‘!’ issue, typically my apps are 99.99% bug free and the issue is a Connect App install issue .
    • Uninstall the app is crashing, restart the watch and reinstall the app.This typically corrects the incomplete installation error.
    • Try the second step using Garmin Express for installing apps, this is the most reliable installation method.
  • LOST CODE:
    • Codes are no longer needed for all Apps
    • Please forward the PayPal Transaction Code or the application you purchased.
    • Save your unlock information!
  • After App is updated reverts to MINUTE Trial
    • All updates require may require unlock, again. 
    • Garmin policy deletes the SETTINGS file during updates
    • Setting File contains the app unlock information.  
    • Use Purchase email to unlock again
  • Installing Error:  Watch needs to be updated
    • Your watch is in a firmware install /maintenance mode.
      • Reboot the Garmin watch for Edge.
      • Then install again.
  • Entered Email but still Trial Minutes
    • The most common unlock problems are:
      • Not using the purchase email,
      • Not using Connect Mobile app
      • Email typo during purchase .
    • Sometimes the information does not save the first time after a new install or update.  Restart your watch and verify if the information is entered correctly.
    • If you still have an issue, due to the app may not being fully installed by the Connect Phone App.
      • Uninstall
      • Restart the watch twice
      • Install the app again
  • When does my License expire?
    • Purchased after May 1, 2019.  1 Year
    • Purchased before May 1, 2019.  4 Years
    • View Terms and Conditions.
  • Cannot Download from Garmin App Store:
    • If you receive the  “App requires an update before install“.
      • Your watch has a pending software update
      • Watch is in ” software update maintenance mode
      • Restart your Garmin Device twice
      • Restart Garmin Utility
        • Garmin Connect Mobile App
        • Garmin Express
        • Garmin Connect IQ Store
      • Download again
  • Connect Crashes when I update an APP
    • Remove the app from the Favorites Menu before updating the app.
  • Cannot update an App
    • Remove the app from the Favorites Menu before updating the app.
    • There is a Pending software update
  • Distance and Speed are 0 in Connect App
    • The Distance is zero in the Connect Activity Sticker and on the Activity circle,
    • Due to Garmin policy does not allow CIQ applications to write non-GPS values.
      • Currently the Connect App Developers are not supporting value override function of the main values that the app uses to write the main value.  
      • Garmin Connect does not support the Connect IQ SDK Fit Contributor class ‘nativeNum’
      • Overrides to data in the fit file.
  • Missing App:
    • Apps did not download after purchase
    • All CIQ apps including Fbbbrown apps need to be downloaded from apps.garmin.com.
    • Updated or new Install and you don’t see the app.
      • Restart watch
  • Missing Data Field:
    • Most watches are the same as described below, but there could be small differences.
    • It is a datafield and needs added to the garmin builtin app, here is how to add.
      • Newer watches CIQ 3.0+
      • ACTIVITY” is the builtin-in that is desired to be set.
          • (Run, Bike, Row, SUP or Swim)
        • From the watch face>Long press the up button or touchscreen> Scroll to Activity & Apps>
        • Select ACTIVITY> ACTIVITY Settings>Data Screens> Scroll to screen to add (datafield) or Add new screen> Press Start button (pencil icon).
        • Set layout to single screen (enter screen)
        • Scroll to Data fields, press Start Button (screen will blink), press Start Button again, Select ConnectIQ Fields> (datafield).
        • That will add (Name) data field to the Garmin Run App.
        • Press back until the watch face.
      • Older watches CIQ 2.0 or older
      • ACTIVITY” is the builtin-in that is desired to be set.
          • (Run, Bike, Row, SUP or Swim)
        • From the clock watch face, long press menu button (touchscreen long press screen)
        • In the main menu select: Settings, Activities &Apps, ACTIVITY, ACTIVITY Settings ,Data Screens,
        • Select first Screen: then
        • Set Layout  to the entire screen
        • Set Field 1 to ConnectIQ Fields, (datafield)

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