Email Saving Issue

ACTIVE ISSUE since Friday August 23 2019

NOTICE: Currently there is an error in Garmin Connect Mobile (GCM) that will not allow you save your email address to unlock your application. The CIQ APP saving function is saving a text file to the watch, when it should be saving a special file that the apps can read.  This is affecting all CIQ apps including mine.Please, use the following instructions to unlock your application.

UPDATE AUG 29: Garmin Released Connect Mobile App (4.22.11) the problem was not addressed.

UPDATE AUG 27: Garmin has responded and is currently working this issue. Below is a solution until Garmin posts the update.

Please use these instructions, they are slightly different and require two (2) Garmin applications GCM and Garmin Connect IQ Store (GCIQS) applications.

Connect IQ App Store Download the Garmin Connect IQ Store App. iPhone Android

Updated Unlock Instructions:

So, with that information how to resolve your issue is.

  1. First we need to remove the bad settings file by Uninstalling the apps that you cannot unlock, restart the watch and then reinstall using Garmin Connect IQ store app.
    1. The restart will remove the bad settings file.
  2. Have the program Garmin Connect Mobile App (GCM) open and with access to the internet. Open the background of your phone.
  3. Have the fbbbrown app at the “Start Screen” with the ‘b’ (the ‘b’ indicates the watch is connected to the phone GCM), then
  4. Then Using Garmin Connect IQ Store (GCIQS) App to enter your email*, uncheck(OFF) the Verify/Validate button, then Save.
  5. Wait at the fbbbrown app start screen until the Red Bar disappears. (3-10 seconds)
    *NOTE: All Epix users and only my HeartMonitor (datafield) still use the code/email.

If you are having a problem.
-Give your watch a restart and check if the email/code are entered correctly. Sometimes the email/code do not save the first time after a new install or update.
-If you still have an issue, there is an option in settings to ‘Default Application’. Set to ON, save and start the App. Then enter your email again.

Video How-To

9 thoughts on “Email Saving Issue

  1. I am extraordinarily frustrated. I have Garmin 245. I have done everything you said five times now — uninstalled app, reinstalled app. And still red code and the Elliptical App remains in trial mode. It is bad form to take people’s money if you can deliver a product in a user friendly manner. My account has been billed. And I cannot use the App as intended. Your instructions do not work for me. And I’m pretty clever.

  2. I have connected my Fenix 5x and followed the instructions. when i Hit save in Connect Q nothing happens. I use the email have have connect to paypal

    • Thor,

      Be sure to use your purchase email the ( tb******@h******.com) is not your purchase email.
      Try these alternate instructions, I use Garmin Connect Mobile and Garmin Connect IQ Store. Both are available in the phone app store.

      Video Unlock instructions:
      (https://youtu.be/OmoHrmUcsFM)

      Unlock instructions:
      Codes* are no longer needed, use your purchase email to unlock.
      Have the program Garmin Connect Mobile App (GCM) open and with access to the internet. Open and in the background of your phone.
      Have the fbbbrown app at the “Start Screen” with the ‘b’ (the ‘b’ indicates the watch is connected to the phone GCM),
      Then Using Garmin Connect IQ Store (GCIQS) App to enter your email*, uncheck(OFF) the Verify/Validate button, then Save.
      Wait at the fbbbrown app start screen until the Red Bar disappears. (3-10 seconds).

      *NOTE: Only Epix Watch users, and only HeartMonitor(datafield) still use the code/email combination.

      If you are having a problem:
      -Restart your watch and verify if the information is entered correctly. Sometimes the information does not save the first time after a new install or update.
      -If you still have an issue, there is an option in settings to ‘Default Application’. Set to ON, Save, then start the App. Afterwards, start at step 3.
      -Finally, uninstall the app, restart the Garmin device twice and install again.

      Thanks,
      -Brian B.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.